#Vdot easy pass drivers

The balances were positive & I was given even a higher amount more that the 340 original for a 40 toll over the phone so I asked why was the amount 400 + now because I’m not aware of that either & haven’t gotten anything in the mail about this either.I have a ez pass account with money on the account so why isn’t these transactions going through the ez pass account so we can stop this from happening.I’m being charged some tolls from VA but not all.

(Red ) means a deduction happened on what I sent not a - balance. I’m a ez pass customer with a good standing account that has not been deactivated.I was charged 300.00 extra in administrative fees for 40.00 worth of tolls on ************ so I disputed the charges because I never received a notice for those tolls.I received a dispute rejection letter days later Id # ************* saying I submitted insufficient evidence.I sent a good standing ezpass account number assigned to the car an accused tag plate & documents showing I was being charged around the date I was given & money was deducted under the accused tag plate recently by va toll center & around the time of the violation date I was given over the phone also documents showing money in a positive balance around that time & current for over 6 months since I opened the account so I called to ask why ? I was told I sent documents with a - account balance which was completely false. As a small business owner, this is the last thing I needed.Īfter this I will never use the toll roads again and I advise others to do the same. I called customer service again and was told to attempt to dispute it a second time through another website and to dispute the amount with the collection agency as well. EZ Pass even involved a collection agency in the matter. I attempted to dispute this and showed screenshots of my bank records demonstrating that I had in fact attempted to pay the fines, and believed that I did. In my case, 9 missed tolls resulted in $564 worth of fines. Additionally, the process for paying fines should be simplified and made more accessible to all drivers.

#Vdot easy pass drivers

Drivers should be given clear instructions on where to pay missed tolls and fines should be more proportionate to the original toll amount. I believe that the system for paying missed tolls should be more streamlined and user-friendly. Unfortunately this was not the case, even though I had been previously led to believe this was the correct way to address fines by an EZ Pass employee on a separate occasion. I had been led to believe that I could pay missed tolls by adding more money to my EZ Pass account. I used the wrong website to pay the fines, so as far as EZ Pass was concerned, the fines never got paid at all.

For example, I ended up with $564 in fines, for what was an honest mistake on my part. Not only did I not receive any notification of the missed payment until weeks after the fact, but the fine I was required to pay was significantly higher than the original toll amount. While I understand the importance of tolls in maintaining our roads and infrastructure, I believe that the process for paying missed tolls is deeply flawed. I recently received a notice informing me that I had missed some toll payments and was required to pay a fine. I am writing in regards to fines from the Virginia toll system, EZ Pass.