southwest airlines customer service agent training

***Įxplore more Benefits you’ll love: swa.is/benefits Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit. Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck. required and no current or future work authorization sponsorship available.įly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too.

citizenship or current authorization to work in the U.S. Mandatory overtime is a possibility based on operational need. Opportunities for overtime and shift pick-ups. Shifts can include early mornings, late evenings, weekends, and holidays. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.Īs an Atlanta (ATL) Customer Service Agent, you can expect:Ī union-based role that includes working assigned shifts based on seniority. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. Our Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. May perform other job duties as directed by Employee’s Leaders.We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Must be able to meet any physical ability requirements listed on this description. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsĪny other duties as assigned by supervisor or Station Managerĭuties may vary due to size and organization of the station Provides friendly service to and maintains positive relationships with all internal and external Customers Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Resolves such problems quickly and within guidelines established by the Company Works in a cooperative spirit to ensure the success of our Companyĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Handles transactions required to board the aircraft in a timely and efficient manner Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed.

Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsĬompletes forms and reports as required by the companyĬhecks in baggage and Cargo. Writes irregularity and complaint reports as required Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Responsibilities include greeting and handling Customers in a polite and friendly manner. Your main responsibilities in this role include the following: Duties and Responsibilities ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the CompanyĤ01(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limitsįly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area.

Southwest airlines customer service agent training